Full Tilt:
I just received an email from Full Tilt concerning a complaint I made against a player who kept talking shit to me during the entire game. Well, the problem isn't that I got the email concerning the complaint but that it took them 2 yes 2 years to respond to my complaint. Of course they still didn't do anything concerning the email I sent basically making their customer service useless for the most part.
Poker Stars:
Honestly I have nothing bad to say about Poker Stars, their customer service has got to be the best that I have ever seen. All you do is call for the moderator they come in and assess the situation by viewing the chat log. Based on the viewing of the chat log they send out fair punishment to the offenders. Of course the moderators are also extremely friendly to talk to and offer you an explanation to any question you have concerning punishment or anything else.
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